Frequently Asked Questions
How to start
How can I use the template?
For Google Slides: Each template contains a preview where you can see all the slides and resources included. Click on the “Use a Google Slides Theme” button to download this presentation for Google Slides. If you click on “Copy the presentation”, it will be saved on your Google Drive, where you can customize it and use it whenever you want.
For PowerPoint: Click on the “Download a PowerPoint template” button located next to the template preview. The template will be saved on your computer, where you will be able to customize it.
Am I free to use the templates?
You are free to use our templates for both personal and commercial purposes.
You are not allowed to:
- Sublicense, sell or rent any Slidesgo Content (or a modified version of it)
- Distribute Slidesgo Content unless it has been expressly authorized by Slidesgo
- Include Slidesgo Content in an online or offline database or file
- Offer Slidesgo templates (or modified versions of Slidesgo templates) for download
- Acquire the copyright of any Slidesgo Content
In case you are a Premium user, or if you need more information, please read our Terms & Conditions.
How to attribute?
You must attribute Slidesgo by keeping the slide where the credits appear, unless you are a Premium user.
Is everything in the template editable?
Most of the elements are editable to allow our users to customize the template as much as possible. However, there might be a resource that belongs to the design itself, and thus it cannot be modified from the slide. In such cases, you will find the resource in the master slides.
The master slides are the slides that contain the layout, the format and the structure of the elements in every slide of the presentation. If you want to edit a master slide in Google Slides, go to Slide → Edit master. To do this in PowerPoint, go to View → Slide Master.
You will see two types in the editor. In the first slide, called “Master”, you can set the paragraph style, that is, which fonts, sizes and colors you are going to use in the presentation (only two text boxes appear: a title and a body text). Besides, you will be able to add or change other fixed elements that will appear throughout all your presentation: your logo, the page numbers, the background color, the header, etc.
You will also find other slides called “Layouts”, which contain the design and the structure of the elements of each slide within your presentation.
I am interested in some graphic resources for presentations. Do you have any kind of separate content available?
Yes, we do! All our templates come with many different resources, such as editable icons, infographics and maps. We even have a section dedicated to infographics, where you will find many templates with different designs, from timelines and calendars to organizational charts and mind maps. All of them are editable and can be used in Google Slides, PowerPoint and Keynote presentations.
We also have Slidesgo School, a special place where we post tips on how to create impactful presentations, and tutorials on how to work with Google Slides and PowerPoint. If you have little experience with these programs, Slidesgo can help you get started in no time.
The fonts do not look the same in PowerPoint. Why?
Google Slides gets the fonts directly from Google Fonts, so you do not need to download them. However, if you use the template in PowerPoint, you might need to install the fonts on your computer.
If you want to avoid issues related to the typography used in the template, please download all the available styles. To apply the changes, close the presentation and open it again.
To learn how to install fonts from Google Fonts, please read “Can I use my own fonts in the template?”.
Do I need to request access to use the template in Google Slides?
Our system automatically gives you access to the template. However, some users with Google Accounts set up by schools or companies might encounter problems related to permissions when trying to make a copy of our templates. Here are some solutions you can try if you experience this issue:
- Switch to your personal Google Account.
- Ask your school or company administrator to whitelist https://slidesgo.com.
- Download the template as a PowerPoint file and then convert it to Google Slides. For more information, please refer to the “How to Convert Presentations from PowerPoint to Google Slides” tutorial.
If you still need help, please contact us at email@example.com and we will help you solve this issue.
Can I choose the main color for the template before downloading it?
Some of our templates come with color variants, which means they are available in different palettes. These are identifiable by the presence of some little circles at the bottom of their thumbnails. If you click on these circles, you will be able to see the current slide adapted to the selected variant.
When selecting one of our templates with color variants, you will notice a section called “Themes” on the right-hand side of the screen. Likewise, if you click on the circles below, you will be able to see a preview of the template adapted to the chosen palette. Once you have selected the one you want, just click “Use a Google Slides Theme” or “Download a PowerPoint Template” to get the template fully adapted to this new main color.
I downloaded one of your templates from your “Infographics” section. How can I add these infographics into my presentation?
We have some templates dedicated to infographics, containing a lot of slides with different designs for this kind of diagrams. These can be edited just like you would edit any other vector resource.
To add any of these infographics to your presentation, just select it in its entirety and copy it. Then, go to your presentation, select the slide where you want to add the diagram and paste it.
If you are using Google Slides, right after pasting, you will see a little icon on the bottom right corner. If you click on it, it will display two options: Match destination formatting and Keep source formatting. Choosing the former will adapt the colors and the fonts to those of the current theme, whereas choosing the latter will keep the design intact.
If you are using PowerPoint, please note that the colors and the fonts will be adapted to the current theme automatically, so any further changes required must be made manually.
If I use one of the infographics included in your templates in a presentation that has not been created by using one of Slidesgo’s templates, do I still have to credit you?
Yes. In order to use our infographics in a presentation, you must attribute their design to Slidesgo and include credits somewhere in your slides, unless you are a Premium user.
How can I register on Slidesgo?
In order to register on our website, you just need to click “Sign in”, located at the top-right corner of the screen. The first time you do this, you will be asked to link your Google Account or one of your social media accounts to Slidesgo. After that, you will be able to log in to our website with the chosen account, which is now linked to Slidesgo.
Can I save templates so that I can easily find them later?
Yes! If you are a registered user, you can add templates to your favorites list. It is very simple, just locate the template that you want to save and click the heart button. Then, to view your list, access your profile options and click “Favorites”. Now you do not have to waste your time trying to locate that presentation that you loved whose name you cannot remember!
Additionally, you can create folders in your Favorites section in case you want to have several templates in a group. To create a folder, access your profile options and click “Favorites”. Then, click the “Create new folder” button and enter a name for the folder.
To add any of your favorite templates to a folder, just click the heart button and then select the folder you wish. If there are no folders created yet, you can create a new one from this menu too!
Can I see a list of the templates that I have downloaded?
If you are a registered user, you can access your download history. Just access your profile options and click “History”. You will be shown a list of the templates that you have previously downloaded.
Can I change my password? If so, how?
Currently, our login system works by linking a social media account to your Slidesgo account. This means you directly log in with the username and password used in that site, so you cannot change it on Slidesgo. However, any changes to your username or password in that social networking site will apply to your Slidesgo account.
Can I modify the email address I use to access Slidesgo?
You can access Slidesgo with a different account. However, please note that if you purchased a subscription, you cannot “transfer” it to a different email address.
If you just want to access Slidesgo with a different account, follow these instructions:
- Go to Slidesgo’s homepage.
- Click the drop-down arrow next to your profile image and select “Logout”.
- Now, go again to Slidesgo’s homepage and click “Sign in”.
- The account that you last used to log in will appear. Click “Unlink account”.
- Finally, you will be asked to choose which social media account you want to use to log in again. Make sure you are logged in on that site before trying to log in to Slidesgo.
How can I delete my Slidesgo account?
If you want to delete your account, click here and follow the instructions. Please note that your favorites and download history will be erased too, and this process is irreversible.
Please note that if you have an active subscription, you will not be able to delete your account until after the subscription has expired.
Is there something we could do to improve our service? Please tell us at firstname.lastname@example.org. Sometimes, a simple inquiry is enough to solve most issues.
What are Freemium templates with extra slides?
Freemium templates with extra slides are like “expansion packs” for our free templates. In short, it is the same presentation, but with a lot of extra content added to it.
The differences are significant: they contain double the number of slides, two or three alternative layouts per slide, Premium resources from Freepik and Flaticon, more color variants, Premium icon packs, more infographics and graphs, and a lot of other goodies.
Since you would have more options at your disposal, it would save you editing time and the chances of captivating your audience would be even higher!
How can I unlock Freeemium templates with extra slides?
Only our Premium users can have access to Freeemium templates with extra slides. To unlock them, you need to create a Premium account. Visit https://slidesgo.com/pricing if you need more information about our subscription.
What are your available payment methods? What cards do you accept?
At this moment, the only platform supported for payment is Stripe. You may pay by credit or debit card, as long as it is enabled for online payments. Please note that Freepik Company (and therefore Slidesgo) is based in Spain, so international and recurring payments need to be allowed too.
We do not accept other payment methods.
Are there any additional charges after purchasing my subscription?
No, only the automatic renewal, as long as you did not cancel that option.
Is payment through your website safe?
Payment is done via Stripe, a platform that has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security.
My credit card has been rejected and I do not know why. What can I do?
This may be due to several reasons. We will mention here the most common ones:
- In case there is an error with your card before the payment:
If the error message “Your card has been declined” appears after entering the details of your card and before completing the payment process, you should contact your bank to confirm that your card is enabled for online payments and/or international (Slidesgo is based in Spain) and recurring (Slidesgo subscriptions work with an automatic renewal system) payments.
If that is the case, you can try again as soon as you have solved this issue with your card.
- The payment has been declined after completing the payment process:
After completing the payment process, the system takes a few minutes to validate everything after checking with the bank. If there is a problem, the payment will be declined and you will receive an email notification. We inform you that Slidesgo does not decline payments; this is something that comes from the bank not accepting the charge.
In these cases, our system will try to process the payment three more times. Since this is an automatic process, it will not be possible to try again manually. For this reason, we recommend that you contact your bank to solve the issue and request that they accept the charge.
In case all attempts fail, our system will automatically cancel the payment request and you will need to purchase a new plan again.
My card has been rejected and my subscription has been canceled. What can I do now?
Whenever there is a problem with the payment for the renewal of your subscription, we will try again up to four more times (for a week). If the payment is still unsuccessful after these attempts, your subscription will be canceled.
You should also check your payment data and update it if needed, as this could be the problem. To do so, access your payment data by going to your profile options and clicking “Subscription”. Make sure that your credit card has not expired and is enabled for online payments, (including international and recurring payments).
If your subscription has been canceled and you want to reactivate it, click the “Reactivate” button that you will find in the “Subscription” section.
Will my subscription be renewed automatically?
Yes. Your subscription plan will renew automatically unless you cancel this option (no discounts apply for renewals). To cancel the automatic renewal of your plan and avoid future non-desired payments, you must do so from your profile options. Click the drop-down arrow, then “Subscription” and, finally, “Cancel subscription”.
How can I request an invoice?
You will find your bill in your profile options (click the drop-down arrow on the top-right corner and select “Subscription”. It will be available 24 hours after the payment.
Can I change my billing information after the payment?
Yes, you can edit your billing information so that we can use it for future charges. To do so, access your profile options and click “Subscription”. Then, edit your billing information and then click “Save changes”.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time, as long as 24 hours have passed after the payment so that our system can process it correctly. To cancel your subscription, click the drop-down arrow at the top right corner and select “Subscription”. You will find an option called “Cancel subscription”, just below your billing information, to the left of the “Save changes” button.
Remember that you will remain a premium user on our website until the expiration date of the subscription that you purchased (for example, if you purchased an annual subscription and you have canceled it after three months, you will still be a premium user for nine more months, after which your subscription will not be renewed).
Please note that the recurring payment is done the exact day the subscription is renewed. For example, if you purchased a monthly subscription on March 17 and the automatic renewal is active, you will be charged again on April 17. So, if you want to cancel your subscription, you must do so at least 24 hours before the day it will be automatically renewed.
What happens if I cancel my subscription?
You can cancel your subscription at any time, as long as 24 hours have passed after the payment. You will still be able to use our website as a premium user until the last day of your purchased subscription (for example, if you purchased an annual subscription and you cancel it after three months, you will still be a premium user for nine more months and then your subscription will simply not be renewed). Please note that we do not refund the proportional part.
If I cancel my subscription, will I still be able to use the content that I have already downloaded?
Whenever you acquire a Slidesgo subscription plan, you will see a link to download the license (in PDF format) in your downloads history.
This license allows you to use Slidesgo’s templates without having to credit us, and will remain in effect even after your Premium subscription expires.
Remember that you must keep on your computer or storage device any license you have downloaded so that we can guarantee the correct use of our resources.
Please note that our Premium templates can be downloaded from your download history for as long as your Premium subscription is active.
Can I ask for a refund if I cancel my subscription?
Yes, you can get a refund as long as you ask for it within 30 days after the payment and you have not downloaded any template on our website, either free or Premium. In other words, you can get a refund if you have not made use of your subscription.
Can I change my plan?
In case you have purchased a monthly subscription and wish to upgrade it to a yearly plan, you can do so. Click the drop-down arrow at the top right and select “Subscription”. Then, select your plan and click “Change Plan”. Your new yearly plan will be effective as soon as your current monthly plan expires. Also, it will not be charged until after your current monthly plan expires.
Please note that it is not possible to change a yearly plan to a monthly plan. In this case, you must cancel your yearly plan and wait until its active period expires. Then, you can purchase a monthly plan.
Does Slidesgo store my credit card details?
Your credit card details are protected. Only you have access to them. Our payment process is secure and Slidesgo cannot store nor access these details. We only show the last 4 digits of your card so that you can identify the one you used to pay for your subscription.
What happens if I open a dispute with my bank about a Slidesgo payment?
When you open a dispute with your bank about a payment related to Slidesgo, for security reasons, we proceed to disable your subscription and cancel future renewals until the dispute or claim is resolved.
If the dispute is finally resolved in your favor, we will refund the amount and cancel the subscription. Otherwise, the subscription will be re-enabled and will end after the billing cycle that you have paid for has expired.
What is a Slidesgo Teams subscription or plan?
Slidesgo Teams is the new Slidesgo group plan that allows you to obtain multiple Premium licenses in a single purchase. So, if you are a school, a company or an institution and you want your team to work with Slidesgo using multiple user accounts, we can offer you a customized solution.
In addition, with the admin account you can manage users according to your needs: delete accounts, edit passwords and download access data for your team easily.
Contact our team so that we can offer you a plan that meets your needs.
How can I purchase a Slidesgo Teams subscription?
To purchase a group plan or Slidesgo Teams subscription, please fill in this form so that we can contact you. After assessing your needs, we will make you a tailor-made offer. If you accept it, we will formalize an agreement and send you a link so that you can finalize your purchase online, just like with any other purchase on Slidesgo.
Remember that the user account with which you finalize the purchase will be the admin user account from which you will be able to manage your licenses!
What are the payment methods accepted for purchasing a Slidesgo Teams subscription?
Currently, we only accept payment by credit card, but we are working to offer you other payment methods in the future. You can find more information about the security of our payments in the FAQs of the purchase.
Does the offer expire?
Yes, we will inform you of the validity period of the offer when we contact you. If you do not complete the purchase within the validity period, the link will expire.
Can I add more licenses to my account?
At this time, this is a closed offer, but we are working to make it easy for you to add more licenses to your plan in the future.
I am a school and I want to use the premium Slidesgo Teams licenses with my students. Is that possible?
Yes, we have thought especially about teachers and students who want to use Slidesgo Teams. Therefore, we are compliant with GDPR, COPPA and FERPA laws and do not collect personal data for subsidiary accounts linked to the admin account.
Why Slidesgo Teams does not make use of email addresses and their respective passwords from already existing accounts?
We have thought especially about all teachers and students who want to benefit from a Slidesgo Teams plan and work with group licenses. Therefore, we do not collect any personal data for subsidiary accounts that depend on an administrator account; this means that we do not collect the emails, names or surnames of these users. Only a username and password are required to log in.
How can the users that I have added to my Slidesgo Teams subscription get access to their accounts?
As admin of the Slidesgo Teams subscription, you will be able to access your account via the usual login button (in the top right corner).
However, users that you add to your team will have to log in via a custom URL for your company. You can find it in your account: go to your user menu (in the top right corner) and you will find the "My team" section. Within this section, under the list of users, you will find the "Access URL" button. This will open a new page that contains a link: that is the one you must send to your users so that they can log in to their premium accounts.
I have already purchased my Slidesgo Teams plan. How can I manage the licenses?
Go to your user menu (in the upper right corner) and click on the "My team" option. You will see the "Add users" option, from which you can register the users who will benefit from the premium licenses purchased. Just type in the username you want to create, and we will generate a secure password for them. Next to it, you will find a button in case you want to delete it and an option to download the access data you have created.
If the users to whom I granted licenses in my Slidesgo Teams plan do not have an email associated to them, how can they recover or change their passwords?
Only the admin can change a user's password and resend it to them. To do this, go to your user menu (in the top right corner) and click on "My team". Next to each user you will find an option to reset the password or view the current password.
I am a user who has been granted a license by the admin of a Slidesgo Teams plan. Do I have access to all the Premium features?
Yes, you will be able to access thousands of free, premium and freemium templates and download up to 100 templates per month with each user license within the Slidesgo Teams plan.
Can I ask for a refund?
This is not possible. Once the agreement has been formalized and the payment has been made, we do not offer refunds for this type of subscription.
Will my Slidesgo Teams subscription renew automatically?
Yes. Unless you cancel your subscription, it will automatically renew. Please note that we will be in contact with you to monitor your team's needs so that we can reevaluate your subscription each year, regardless of renewal.
Editing your presentation
How can I add a new slide to my presentation?
There are two ways to add a new slide to your presentation:
Duplicating an already existing slide.
To do so, select the slide that you want to duplicate → right-click → Duplicate slide.
Creating a new slide.
If you are using Google Slides, you can do any of the following:
- Press Ctrl + M (Windows) or Cmd + M (Mac). A new slide will be created with the same design as the last selected slide.
- Right-click on the slides thumbnails → New slide.
- Go to the top bar → Slide → New slide.
If you are using PowerPoint, you can do any of the following:
- Press Ctrl + M (Windows) or Cmd + M (Mac). A new slide will be created with the same design as the last selected slide.
- Right-click on the previous slide → New Slide.
- Go to the top bar → Home → New Slide (if you click on the arrow, you will be able to choose the layout).
If you need more information, please refer to the “How to Add, Duplicate, Move, Delete or Hide Slides in Google Slides” tutorial or the “How to Add, Duplicate, Move, Delete or Hide Slides in PowerPoint” tutorial, depending on the software you’re using.
Remember that you can change the layout of the slide anytime. To learn how, please read "How can I change the layout of a slide?".
Can I change the color of the shapes and other elements? How?
If you want to change the color of any of the graphic resources used in the template, select the resource and, in the top bar, click on “Fill color” or “Border color”. If you want to edit the color of only a part of the resource, you can either double-click on it and select only the part that you want to edit, or right-click → Ungroup.
To change the background color, select the slide or master slide that you want to edit, go to the top bar and click on “Background…” (Google Slides), or right-click on the slide → Format Background… (PowerPoint).
In some cases, you might find images that you cannot edit. These are included as PNG, so you can replace them with your own.
If you find resources that cannot be edited from the slide they appear in, you need to access them from the master slide. To learn how to access the master slides, please read “Is everything in the template editable?”.
If I try to select a graphic resource, others are selected too. Why?
Sometimes, the resources are grouped to facilitate working with all of them at the same time, avoiding issues.
If you want to work with any of their elements individually to change the color, separate them from the other elements or even delete them, you need to ungroup first.
To ungroup resources, select the group and press Ctrl + Alt + Shift + G (Google Slides) or Ctrl + Shift + G (PowerPoint).
In Google Slides, if you want to group the elements again, press Ctrl + Alt + G. In PowerPoint, select the elements, right-click → Group → Group.
Can I use my own photos and images in the templates?
Yes. First, delete the photo on the template. Then, go to the top bar, click on Insert → Image and upload the photo you want to use. Once the photo is uploaded, adjust it and then send it back (Ctrl + Shift + Down).
If the image is on the master slide, please read “Is everything in the template editable?” to learn how to access it.
If the image is not on the master slide and you cannot edit it either, the image must have been included as the background. If you want to change the background image, right-click on the slide and choose “Change Background”. There, you can insert any image or photo.
If the image has a certain cropping, you will not be able to keep the cropping in PowerPoint. However, Google Slides allows you to select the image and replace it while keeping the cropping. There are two ways to do so:
- Click on the “Replace image” option from the top bar.
- Right-click on the image → Replace image.
How can I use the icons and other elements?
On the last slides you will find all the resources you are free to use: icons, graphics, maps, etc. To use them, simply choose the one you want, copy it and paste it where needed. Select the icon to change its size and colors.
Please note that graphic elements cannot be part of a text.
What if I need more resources (vectors, photos, icons) for the presentation?
We listed the resources we used for each presentation in the last slides of the template. If you want to download more photos or images for your presentation, visit the Freepik (parent company) website: www.freepik.com.
If you need to add more icons to your presentation, you may use the Flaticon extension for G Suite, which you can download at https://www.flaticon.com/for-google. With this extension, you will have full access to Flaticon’s gallery, being able to download the icons in PNG format, search for others within the same style, and even edit their size and colors without having to close your Google Slides presentation. You will find this extension already pre-installed in our templates.
Where are the fonts and resources used in the design?
The fonts and other resources used in the design are listed on the last pages of the template.
In PowerPoint, the fonts do not look the same as in Google Slides, but I have them installed. Why?
These slight variations might be due to a version mismatch of the font our template uses. This can happen if you got the font from a website other than Google Fonts. It is important that, in order to to keep the design exactly as it appears in Slidesgo, you download the fonts directly from Google Fonts.
How can I import a template into an existing presentation?
To add a presentation, or a part of it, to another one, copy one slide and paste it in the other presentation. Then, in “Layout”, you will find all the slides from both presentations for you to use.
If you want to replace the theme of your presentation with one from another Google Slides presentation, drop down the Theme menu and click on “Import theme”. Once you have imported the theme, just select it.
Please bear in mind that after replacing the theme with another one in Google Slides, the remaining themes that the template had will be deleted, since there are no slides using those designs.
To do this in PowerPoint, go to the top bar and click on the Design tab. Then, drop down the “Themes” menu, click on “Browse for Themes…” and select the template.
If you need more information, please refer to the “How to Add or Change Themes in Google Slides” tutorial or the “How to Add or Change Themes in PowerPoint” tutorial, depending on the software you’re using.
How can I add a header and/or a footer to the template?
If you want a header and/or a footer to be visible in the entire presentation, create a text box (without any placeholder) and either upload an image or add the element to the Master slide (the first one).
How can I add my own data to the graphs?
You will find two types of graphs in our templates:
- Editable graphs, where you can alter the colors to modify the data.
- Graphs linked to Google Sheets. If you click on the graph, you will be able to make a copy of the file, where you can modify the data or even choose a different kind of graph. To include the new graph in your presentation, just copy and paste it into the slide.
If you are using PowerPoint or any other software, after making a copy of the file in Google Sheets, you will need to download it in Excel format by going to File → Save As → Microsoft Excel. You must do this since these programs do not allow pasting graphs from Google Sheets.
How can I change the aspect ratio and at the same time avoid element distortion?
By default, all our templates are designed with an aspect ratio of 16:9. If you need to change the aspect ratio in Google Slides, go to the top bar and click on File → Page setup… Then, in the drop-down menu you can choose the ratio that you want for your presentation.
To do this in PowerPoint, click on the Design tab. Then, go to the Customize panel and drop-down the “Slide Size” menu. You will be able to freely set up the aspect ratio for your presentation.
If the images still get distorted after changing the aspect ratio, the only way to fix everything is to readjust them one by one in the master slides.
If you need more information, please refer to the “How to Change the Slide Size in Google Slides” tutorial or the “How to Change the Slide Size in PowerPoint” tutorial, depending on the software you’re using.
Other frequently asked questions
Must I include each and every slide included in the template?
You are free to customize the presentation. However, you are required to keep the slide where the credits appear in order to attribute the design to Slidesgo, unless you are a Premium user.
Can I use the templates in Keynote?
Of course! Keynote is compatible with PowerPoint presentations. However, there could be some issues with some of the resources applied to the design of our templates during the conversion to Keynote. If you want to learn about how the elements may behave in Keynote, please visit: https://www.apple.com/mac/keynote/compatibility/
I still have some doubts about how my presentation program works. What can I do?
How can I save the document in PDF format?
If you want to save the presentation in PDF format, go to the top bar and click on File → Download as → PDF document (.pdf). In PowerPoint, go to File → Save As and then, in the drop-down menu, choose the PDF format.
If you need more information, please refer to the “How to Export Your Google Slides Presentation as a PDF File” tutorial or the “How to Export Your PowerPoint Presentation as a PDF File” tutorial, depending on the software you’re using.
Can I work as a designer for Slidesgo?
If you are interested in working with us, please send us an email at email@example.com. Please include your portfolio and tell us about your prior experience in presentation design.
I cannot find an answer for my question here. What else can I do?
If you have any question and these FAQs do not have the answer, please email us at firstname.lastname@example.org.