Frequently asked questions

For Google Slides: Each template contains a preview where you can see all the slides and resources included. Click on “Download this template” and then on “Google Slides” to download this presentation for Google Slides. If you click on “Copy the presentation”, it will be saved on your Google Drive, where you can customize it and use it whenever you want.

For PowerPoint: Click on “Download this template” and then on “PowerPoint”. This is located next to the template preview. The template will be saved on your computer, where you will be able to customize it.

You are free to use our templates for both personal and commercial purposes.

You are not allowed to:

• Sublicense, sell or rent any Slidesgo Content (or a modified version of it)
• Distribute Slidesgo Content unless it has been expressly authorized by Slidesgo
• Include Slidesgo Content in an online or offline database or file
• Offer Slidesgo templates (or modified versions of Slidesgo templates) for download
• Acquire the copyright of any Slidesgo Content

In case you have a subscription, or if you need more information, please read our Terms & Conditions.

If you are a free user, you must attribute Slidesgo by keeping the slide where the credits appear.

Most of the elements are editable to allow our users to customize the template as much as possible. However, there might be a resource that belongs to the design itself, and thus it cannot be modified from the slide. In such cases, you will find the resource in the master slides.

The master slides are the slides that contain the layout, the format and the structure of the elements in every slide of the presentation. If you want to edit a master slide in Google Slides, go to Slide → Edit master. To do this in PowerPoint, go to View → Slide Master.

You will see two types in the editor. In the first slide, called “Master”, you can set the paragraph style, that is, which fonts, sizes and colors you are going to use in the presentation (only two text boxes appear: a title and a body text). Besides, you will be able to add or change other fixed elements that will appear throughout all your presentation: your logo, the page numbers, the background color, the header, etc.

You will also find other slides called “Layouts”, which contain the design and the structure of the elements of each slide within your presentation.

Yes, we do! All our templates come with many different resources, such as editable icons, infographics and maps. We even have a section dedicated to infographics, where you will find many templates with different designs, from timelines and calendars to organizational charts and mind maps. All of them are editable and can be used in Google Slides, PowerPoint and Keynote presentations.

We also have Slidesgo School, a special place where we post tips on how to create impactful presentations, and tutorials on how to work with Google Slides and PowerPoint. If you have little experience with these programs, Slidesgo can help you get started in no time.

Google Slides gets the fonts directly from Google Fonts, so you do not need to download them. However, if you use the template in PowerPoint, you might need to install the fonts on your computer.

If you want to avoid issues related to the typography used in the template, please download all the available styles. To apply the changes, close the presentation and open it again.

To learn how to install fonts from Google Fonts, please read “Can I use my own fonts in the template?”.

Our system automatically gives you access to the template. However, some users with Google Accounts set up by schools or companies might encounter problems related to permissions when trying to make a copy of our templates. Here are some solutions you can try if you experience this issue:

• Switch to your personal Google Account.
• Ask your school or company administrator to whitelist https://slidesgo.com.
• Download the template as a PowerPoint file and then convert it to Google Slides. For more information, please refer to the “How to Convert Presentations from PowerPoint to Google Slides” tutorial.

If you still need help, please contact us and we will help you solve this issue.

Some of our templates come with color variants, which means they are available in different palettes. These are identifiable by the presence of some little circles at the bottom of their thumbnails. If you click on these circles, you will be able to see the current slide adapted to the selected variant.

When selecting one of our templates with color variants, you will notice a section called “Themes” on the right-hand side of the screen. Likewise, if you click on the circles below, you will be able to see a preview of the template adapted to the chosen palette. Once you have selected the one you want, just click “Use a Google Slides Theme” or “Download a PowerPoint Template” to get the template fully adapted to this new main color.

We have some templates dedicated to infographics, containing a lot of slides with different designs for this kind of diagrams. These can be edited just like you would edit any other vector resource.

To add any of these infographics to your presentation, just select it in its entirety and copy it. Then, go to your presentation, select the slide where you want to add the diagram and paste it.

If you are using Google Slides, right after pasting, you will see a little icon on the bottom right corner. If you click on it, it will display two options: Match destination formatting and Keep source formatting. Choosing the former will adapt the colors and the fonts to those of the current theme, whereas choosing the latter will keep the design intact.

If you are using PowerPoint, please note that the colors and the fonts will be adapted to the current theme automatically, so any further changes required must be made manually.

For more information, please refer to the “How to Insert Infographics in Google Slides” tutorial or the “How to Add Infographics in PowerPoint” tutorial, depending on the software you are using.

Yes. If you are a free user, in order to use our infographics in a presentation, you must attribute their design to Slidesgo and include credits somewhere in your slides.

In order to register on our website, you just need to click “Sign in”, located at the top-right corner of the screen. The first time you do this, you will be asked to link your Google Account or one of your social media accounts to Slidesgo. After that, you will be able to log in to our website with the chosen account, which is now linked to Slidesgo.

Yes! If you are a registered user, you can add templates to your favorites list. It is very simple, just locate the template that you want to save and click the heart button. Then, to view your list, access your profile options and click “Favorites”. Now you do not have to waste your time trying to locate that presentation that you loved whose name you cannot remember!

Additionally, you can create folders in your Favorites section in case you want to have several templates in a group. To create a folder, access your profile options and click “Favorites”. Then, click the “Create new folder” button and enter a name for the folder.

To add any of your favorite templates to a folder, just click the heart button and then select the folder you wish. If there are no folders created yet, you can create a new one from this menu too!

If you are a registered user, you can access your download history. Just access your profile options and click “Downloads”. You will be shown a list of the templates that you have previously downloaded.

If you registered to Slidesgo using Gmail or Facebook, you will need to change the password on these sites. For registrations made using an email, please contact us.

Yes, you can access Slidesgo with a different email address than the one you used to register.

If you purchased a subscription and want to change the email address, please contact us for assistance.

If you want to delete your account, click here and follow the instructions. Please note that your favorites and download history will be erased too, and this process is irreversible.

Please note that if you have an active subscription, you will not be able to delete your account until the subscription has expired.

Is there something we could do to improve our service? Please contact us. Sometimes a simple inquiry is enough to solve most issues.

If you are an unregistered user, you will not be able to download any templates. You can increase this limit to 3 free templates per month if you register an account.

In order to have unlimited downloads*, you need a Premium subscription. For more information, https://slidesgo.com/pricing

Please note that, for both registered and users with a subscription, a download will not count towards the limit in the following cases:

• If you download a template that you have already downloaded during the same month
• If you download a template for PowerPoint that you have already downloaded before for Google Slides, or vice versa
• If you download a color variant of a template that you have already downloaded before

The download limit will reset 30 days after your registration or your premium subscription purchase.

*For security reasons, Premium users will be limited to 150 downloads per month.

With a subscription, you will enjoy the following benefits:

• Get access to over 15,000 Premium, ad-free assets and templates to create without limits
• Bigger discounts for bigger teams, up to 37%
• Add, remove or reassign users as necessary, or leave them unassigned
• Share templates with no need to credit Slidesgo
• Priority support
• Suitable for minors–we comply with the Data Protection Policy for minors and FERPA law
• Up to 1,000 users

We offer a paid plan for users who need more than the free features. It’s specially conceived for students, schools, teachers, NGOs and other education centers. The Premium plan gives you access to over 15,000 ad-free Premium assets and templates, perfect for all kinds of users—from healthcare workers to business professionals, collaborating teams, and students of all ages. It also includes many ready-to-use educational resources. And the larger the team, the bigger the discount!

The subscription can be chosen as either a monthly or an annual plan. The monthly plan is billed per month, while the annual plan is billed once per year. Annual plans usually allow you to save money compared to twelve consecutive monthly payments.

Slidesgo currently accepts the following payment methods:

Credit and debit cards: Slidesgo accepts payments by credit and debit cards as long as these are enabled for online payments. Please note that Slidesgo is part of Freepik Company, based in Spain, and our plans are linked to an automatic renewal cycle, therefore international and recurring payments need to be allowed too.

PayPal: payments can be made by PayPal. Please note that on some occasions, and depending on the location, the system may ask you to enter a credit card number, but the charge will still be made to your PayPal account.

No, only the automatic renewal, as long as you did not cancel that option.

Payments with credit/debit cards are done via Stripe, a platform that has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security.

As for PayPal payments, be advised that PayPal (Europe) S.à r.l. et Cie, S.C.A. is duly licenced as a Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector as amended and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier, with registered office in L-1150 Luxembourg.

This may be due to several reasons. We will mention here the most common ones:

• In case there is an error with your card before the payment:

  If the error message “Your card has been declined” appears after entering the details of your card and before completing the payment process, you should contact your bank to confirm that your card is enabled for online payments and/or international (Slidesgo is based in Spain) and recurring (Slidesgo subscriptions work with an automatic renewal system) payments.

  If that is the case, you can try again as soon as you have solved this issue with your card.

• The payment has been declined after completing the payment process:

  After completing the payment process, the system takes a few minutes to validate everything after checking with the bank. If there is a problem, the payment will be declined and you will receive an email notification. We inform you that Slidesgo does not decline payments; this is something that comes from the bank not accepting the charge.

  In these cases, our system will try to process the payment three more times. Since this is an automatic process, it will not be possible to try again manually. For this reason, we recommend that you contact your bank to solve the issue and request that they accept the charge.

  In case all attempts fail, our system will automatically cancel the payment request and you will need to purchase a new plan again.

Whenever there is a problem with the payment for the renewal of your subscription, we will try again up to four more times (for a week). If the payment is still unsuccessful after these attempts, your subscription will be canceled.

You should also check your payment data and update it if needed, as this could be the problem. To do so, access your payment data by going to your profile options and clicking “Subscription”. Make sure that your credit card has not expired and is enabled for online payments, (including international and recurring payments).

If your subscription has been canceled and you want to reactivate it, click the “Reactivate” button that you will find in the “Subscription” section.

Yes. Your subscription plan will renew automatically unless you cancel this option. To cancel the automatic renewal of your plan and avoid future non-desired payments, you must do so from your profile. Click the drop-down arrow, then “Subscription” and, finally, “Cancel subscription”.

You will find your invoice in the “Subscription” page section of your profile. It will be available between 24 to 48 hours after the payment.

Yes, you can edit your billing information so that we can use it for future charges. To do so, access your profile options and click “Subscription”. Then, edit your billing information and then click “Save changes”.

Yes, you can cancel your subscription at any time. Click the drop-down arrow at the top right corner and select “My Subscription”. You will find the “Cancel subscription” option just below your billing information, on the left side of the “Save changes” button. If your subscription started after May 2023, then you will find the button right below the subscriptions price breakdown, on the same page.

Remember that you will remain a premium user until the expiration date of the subscription. This information can be found on your subscription page.

You can cancel your subscription at any time, as long as 24 hours have passed after the payment. You will still be able to use our website as a premium user until the last day of your purchased subscription (for example, if you purchased an annual subscription and you cancel it after three months, you will still be a premium user for nine more months and then your subscription will simply not be renewed). Please note that we do not refund the proportional part.

Whenever you acquire a subscription, you will see a link to download the license (in PDF format) in your downloads history.

This license allows you to use Slidesgo’s templates without having to credit us, and will remain in effect even after your subscription expires.

Remember that you must keep any license you have downloaded on your computer or storage device so that we can guarantee the correct use of our resources.

Please note that our Premium templates can be downloaded from your download history for as long as your subscription is active.

Yes, you can request a refund within 30 days after the payment if you have not downloaded any template from our website.

In case you have purchased a monthly subscription and wish to upgrade it to a yearly plan, you can do so. Click the drop-down arrow at the top right and select “Subscription”. Then, select your plan and click “Change Plan”. Your new yearly plan will be effective as soon as your current monthly plan expires. Also, it will not be charged until after your current monthly plan expires.

Please note that it is not possible to change a yearly plan to a monthly plan. In this case, you must cancel your yearly plan and wait until its active period expires. Then you can purchase a monthly plan.

Your credit card details are protected. Only you have access to them. Our payment process is secure and Slidesgo cannot store nor access these details. We only show the last 4 digits of your card so that you can identify the one you used to pay for your subscription.

When you open a dispute with your bank about a payment related to Slidesgo, for security reasons, we proceed to disable your subscription and cancel future renewals until the dispute or claim is resolved.

If the dispute is finally resolved in your favor, we will refund the amount and cancel the subscription. Otherwise, the subscription will be re-enabled and will end after the billing cycle that you have paid for has expired. Note that the best practice is to contact us about a refund before filing the dispute claim, as the refund can be resolved much faster.

Slidesgo Teams is the new Slidesgo group plan that allows you to obtain multiple licenses in a single purchase. With your admin account you can add and manage users according to your needs: delete accounts, edit passwords and download access data for your team easily.

If you want to get Slidesgo Teams, go here, choose the amount of members you want in your team, and start creating! If you work in Education and need a custom solution, contact us here.

To purchase a group plan or Slidesgo Teams subscription, please fill in this form so that we can contact you. After assessing your needs, we will make you a tailor-made offer. If you accept it, we will formalize an agreement and send you a link so that you can finalize your purchase online, just like with any other purchase on Slidesgo.

Remember that the user account with which you finalize the purchase will be the admin user account from which you will be able to manage your licenses!

Currently, we only accept payment by credit card, but we are working to offer you other payment methods in the future. You can find more information about the security of our payments in the FAQs of the purchase.

Yes, we will inform you of the validity period of the offer when we contact you. If you do not complete the purchase within the validity period, the link will expire.

Yes. To add more licenses, go to “My Team” and click on “Update plan”. When a pop up screen appears, enter the number of seats needed and press the “Confirm and Pay” button.

Users can join a team by receiving an invitation email, which will allow them to set up an account and its associated password by themselves. This is best for adults, since it allows them to use their personal/work email, so they can manage their own privacy settings.

On the other hand, users can also join a team by being manually added by the admin. This is best for schools, since the admin is able to generate usernames and passwords, which means the user is not required to enter any personal information.

We would like to clarify that we are compliant with GDPR, COPPA and FERPA laws and do not collect personal data for subsidiary accounts linked to the admin account.

As admin of the Slidesgo Teams subscription, you will be able to access your account via the usual login button (in the top right corner).

As for the users, if they have been invited via email and used the link provided to set up their accounts by themselves, they can log in normally via the usual login button. On the other hand, any user that you manually added to your team will have to log in via a custom URL for your company. You can find it in your account: go to your user menu (in the top right corner) and you will find the "My team" section. Within this section, under the list of users, you will find the "Access URL" button. This will open a new page that contains a link: that is the one you must send to your users so that they can log in to their premium accounts.

There are two ways:

• Go to your user menu (in the upper right corner) and click on the "My team" option. You will see the "Add users" option, from which you can register the users who will benefit from the premium licenses purchased. Just type in the username you want to create, and we will generate a secure password for them. Next to it, you will find a button in case you want to delete it and an option to download the access data you have created.
• Send the users an invitation via email so that they can set up an account themselves.

Only the admin can change a user's password and resend it to them. To do this, go to your user menu (in the top right corner) and click on "My team". Next to each user you will find an option to reset the password or view the current password.

Yes, you will be able to access thousands of free and premium download up to 150 templates per month with each user license within the Slidesgo Teams plan.

This is not possible. Once the agreement has been formalized and the payment has been made, we do not offer refunds for this type of subscription.

Yes. Unless you cancel your subscription, it will automatically renew. Please note that we will be in contact with you to monitor your team's needs so that we can reevaluate your subscription each year, regardless of renewal.

There are two ways to add a new slide to your presentation:

1. Duplicating an already existing slide.

   To do so, select the slide that you want to duplicate → right-click → Duplicate slide.

2. Creating a new slide.

   If you are using Google Slides, you can do any of the following:

   • Press Ctrl + M (Windows) or Cmd + M (Mac). A new slide will be created with the same design as the last selected slide.
   • Right-click on the slides thumbnails → New slide.
   • Go to the top bar → Slide → New slide.

   If you are using PowerPoint, you can do any of the following:

   • Press Ctrl + M (Windows) or Cmd + M (Mac). A new slide will be created with the same design as the last selected slide.
   • Right-click on the previous slide → New Slide.
   • Go to the top bar → Home → New Slide (if you click on the arrow, you will be able to choose the layout).

If you need more information, please refer to the “How to Add, Duplicate, Move, Delete or Hide Slides in Google Slides” tutorial or the “How to Add, Duplicate, Move, Delete or Hide Slides in PowerPoint” tutorial, depending on the software you’re using.

Remember that you can change the layout of the slide anytime. To learn how, please read "How can I change the layout of a slide?".

To change the design of an existing slide, you can do any of the following:

1. Go to the top bar in Google Slides, drop-down the Layout menu and select the layout that best suits your needs. In PowerPoint, this option is located within the Home tab.
2. Right-click on the slide whose layout you want to change → Apply layout (Google Slides) or Layout (PowerPoint), and select the option that best suits your needs.
3. In Google Slides, select the slide whose layout you want you change, click on Slide → Apply layout and select the option that best suits your needs.

If you need more information, please refer to the “How to Change the Design in Google Slides” tutorial or the “How to Change Layouts in PowerPoint” tutorial, depending on the software you’re using.

If you want to change the color of any of the graphic resources used in the template, select the resource and, in the top bar, click on “Fill color” or “Border color”. If you want to edit the color of only a part of the resource, you can either double-click on it and select only the part that you want to edit, or right-click → Ungroup.

To change the background color, select the slide or master slide that you want to edit, go to the top bar and click on “Background…” (Google Slides), or right-click on the slide → Format Background… (PowerPoint).

In some cases, you might find images that you cannot edit. These are included as PNG, so you can replace them with your own.

If you find resources that cannot be edited from the slide they appear in, you need to access them from the master slide. To learn how to access the master slides, please read “Is everything in the template editable?”.

Sometimes, the resources are grouped to facilitate working with all of them at the same time, avoiding issues.

If you want to work with any of their elements individually to change the color, separate them from the other elements or even delete them, you need to ungroup first.

To ungroup resources, select the group and press Ctrl + Alt + Shift + G (Google Slides) or Ctrl + Shift + G (PowerPoint).

In Google Slides, if you want to group the elements again, press Ctrl + Alt + G. In PowerPoint, select the elements, right-click → Group → Group.

Yes. First, delete the photo on the template. Then, go to the top bar, click on Insert → Image and upload the photo you want to use. Once the photo is uploaded, adjust it and then send it back (Ctrl + Shift + Down).

If the image is on the master slide, please read “Is everything in the template editable?” to learn how to access it.

If the image is not on the master slide and you cannot edit it either, the image must have been included as the background. If you want to change the background image, right-click on the slide and choose “Change Background”. There, you can insert any image or photo.

If the image has a certain cropping, you will not be able to keep the cropping in PowerPoint. However, Google Slides allows you to select the image and replace it while keeping the cropping. There are two ways to do so:

1. Click on the “Replace image” option from the top bar.
2. Right-click on the image → Replace image.

On the last slides you will find all the resources you are free to use: icons, graphics, maps, etc. To use them, simply choose the one you want, copy it and paste it where needed. Select the icon to change its size and colors.

Please note that graphic elements cannot be part of a text.

We listed the resources we used for each presentation in the last slides of the template. If you want to download more photos or images for your presentation, visit the Freepik (parent company) website: www.freepik.com.

If you need to add more icons to your presentation, you may use the Flaticon extension for G Suite, which you can download at https://www.flaticon.com/for-google. With this extension, you will have full access to Flaticon’s gallery, being able to download the icons in PNG format, search for others within the same style, and even edit their size and colors without having to close your Google Slides presentation. You will find this extension already pre-installed in our templates.

The fonts and other resources used in the design are listed on the last pages of the template.

These slight variations might be due to a version mismatch of the font our template uses. This can happen if you got the font from a website other than Google Fonts. It is important that, in order to to keep the design exactly as it appears in Slidesgo, you download the fonts directly from Google Fonts.

Only fonts from Google Fonts are available in Google Slides. If you want to include any other font from Google Fonts, select the text and go to Fonts → More fonts… A new panel will open, where you can choose the font you want to use.

In PowerPoint, you can use any font installed on your system, regardless of its source. Remember that every time you change the original font, the layout might be affected and you may need to adjust it again.

To download any font from Google Fonts and be able to use it in your computer, click on the corresponding link at the end of the template to access that font at Google Fonts.

Then, click the "Download family" button, located in the upper right corner.

After downloading the font, install it on your computer. To do so, double-click on it and follow the steps. To make this new font appear in PowerPoint, close the program and open it again.

To add a presentation, or a part of it, to another one, copy one slide and paste it in the other presentation. Then, in “Layout”, you will find all the slides from both presentations for you to use.

If you want to replace the theme of your presentation with one from another Google Slides presentation, drop down the Theme menu and click on “Import theme”. Once you have imported the theme, just select it.

Please bear in mind that after replacing the theme with another one in Google Slides, the remaining themes that the template had will be deleted, since there are no slides using those designs.

To do this in PowerPoint, go to the top bar and click on the Design tab. Then, drop down the “Themes” menu, click on “Browse for Themes…” and select the template.

If you need more information, please refer to the “How to Add or Change Themes in Google Slides” tutorial or the “How to Add or Change Themes in PowerPoint” tutorial, depending on the software you’re using.

If you want a header and/or a footer to be visible in the entire presentation, create a text box (without any placeholder) and either upload an image or add the element to the Master slide (the first one).

You will find two types of graphs in our templates:

1. Editable graphs, where you can alter the colors to modify the data.
2. Graphs linked to Google Sheets. If you click on the graph, you will be able to make a copy of the file, where you can modify the data or even choose a different kind of graph. To include the new graph in your presentation, just copy and paste it into the slide.

If you are using PowerPoint or any other software, after making a copy of the file in Google Sheets, you will need to download it in Excel format by going to File → Save As → Microsoft Excel. You must do this since these programs do not allow pasting graphs from Google Sheets.

By default, all our templates are designed with an aspect ratio of 16:9. If you need to change the aspect ratio in Google Slides, go to the top bar and click on File → Page setup… Then, in the drop-down menu you can choose the ratio that you want for your presentation.

To do this in PowerPoint, click on the Design tab. Then, go to the Customize panel and drop-down the “Slide Size” menu. You will be able to freely set up the aspect ratio for your presentation.

If the images still get distorted after changing the aspect ratio, the only way to fix everything is to readjust them one by one in the master slides.

If you need more information, please refer to the “How to Change the Slide Size in Google Slides” tutorial or the “How to Change the Slide Size in PowerPoint” tutorial, depending on the software you’re using.

This message could mean that there’s an issue with your PowerPoint version. In any case, we advise you to contact Microsoft. Note that Slidesgo is not liable for any file issues after the templates are downloaded.

You are free to customize the presentation. However, you are required to keep the slide where the credits appear in order to attribute the design to Slidesgo, unless you are a Premium user.

Of course! Keynote is compatible with PowerPoint presentations. However, there could be some issues with some of the resources applied to the design of our templates during the conversion to Keynote. If you want to learn about how the elements may behave in Keynote, please visit: https://www.apple.com/mac/keynote/compatibility/

If you still have doubts about how your presentation program works, we recommend that you visit its respective support page:

• Google Slides
• PowerPoint
• Keynote
• OpenOffice

If you want to save the presentation in PDF format, go to the top bar and click on File → Download as → PDF document (.pdf). In PowerPoint, go to File → Save As and then, in the drop-down menu, choose the PDF format.

If you need more information, please refer to the “How to Export Your Google Slides Presentation as a PDF File” tutorial or the “How to Export Your PowerPoint Presentation as a PDF File” tutorial, depending on the software you’re using.

If you are interested in working with us, please visit slidesgo.com/contributor. Please include your portfolio and tell us about your prior experience in presentation design.

If you have any questions and these FAQs do not have the answer, please contact us.

Even if you have modified the slides, you are not authorized to sell or sublicense our templates in any format.

Even if you are allowed to share our content in editable format, you are not allowed to sell it in any means or any platform.

1. To begin, install Slidesgo for Google Slides from the Google Workspace Marketplace.
2. Then, open Google Slides and start a new presentation or edit an existing one.
3. Access the plugin through the Extensions toolbar to search and insert slides based on your preferences and needs. For a better experience, log in or create an account on Slidesgo.

To sign up or log in to the Slidesgo add-on, click on the Profile icon in the upper right corner.

After inserting the selected slides, you can apply a theme to the entire presentation. Starting from a blank template, you can create a customized and beautifully designed template in mere minutes. Additionally, the template will be stored in your Google Drive folder, allowing you to reuse it whenever needed. Find all your customized themes on your Slidesgo Profile page.